International Shipping & Returns Policy

Shipping Transit Times:
We offer Standard and Expedited international shipping options. Below is the estimated transit time for each country*:

INTERNATIONAL REFUND & RETURN POLICY (OUTSIDE OF THE USA)

"International" is defined as any and all countries outside of the United States of America.

Changed your mind? You may return unopened items, with any seal or protective packaging intact, within 14 days of delivery for a refund — no reason needed. For health and hygiene reasons, items that have been opened or unsealed are not eligible for a change-of-mind return. To start a return, contact us within 14 days of delivery. We'll provide a prepaid return shipping label; the return shipping fee will be deducted from your refund.

Faulty, damaged, incorrect, or not-as-described items: If your item arrives faulty or damaged, is not what you ordered, or does not match its description, you are entitled to a refund or replacement — even if the item has been opened — and we cover the return shipping cost. We will offer a repair or replacement first, and a refund where that isn't possible.

Refunds are issued to the original payment method once your return is processed.

If you have any questions regarding international shipping or returns, feel free to contact our support team at customercare@dermstreet.com.


  • International Shipping Transit Days

Country Name

Country Code

Standard Shipping (Business Days)

Expedited Shipping (Business Days)

Argentina

AR


7

Austria

AT

11

8

Australia

AU

11

6

Belgium

BE

11

7

Bulgaria

BG

14

5

Brazil

BR


7

Canada

CA

7

5

Switzerland

CH

7

5

China

CN

14

11

Cyprus

CY

13

7

Germany

DE

10

9

Denmark

DK

11

4

Spain

ES

12

6

Finland

FI

14

6

Fiji

FJ


9

France

FR

11

6

United Kingdom

GB

8

4

Georgia

GE

19


Gibraltar

GI


4

Greece

GR

15

8

Guatemala

GT


15

Hong Kong

HK

8

8

Croatia

HR

14

6

Hungary

HU

11

6

Ireland

IE

11

4

Israel

IL

12

6

Iceland

IS

11

4

Italy

IT

11

6

Jersey

JE

2

5

Japan

JP

8

5

Korea, Republic of

KR

11

8

Lithuania

LT

15

3

Luxembourg

LU

11

4

Latvia

LV

14

6

Mexico

MX

14

7

Netherlands

NL

9

5

Norway

NO

16

7

New Zealand

NZ

11

6

Peru

PE


7

Philippines

PH

13

6

Poland

PL

12

6

Puerto Rico

PR

7


Portugal

PT

13

6

Romania

RO

13

10

Sweden

SE

13

11

Singapore

SG

9

6

Slovenia

SI

10

2

Slovakia

SK

13

8

South Africa

ZA

31

7

 

*estimated transit times listed only include time in transit with the carriers and exclude 1-2 days for order processing

Note: All transit times are estimates and may vary.