Shipping & Return Policy

We offer free shipping on all orders over $50 in the contiguous United States.

All orders are processed Monday through Friday, excluding US federal holidays and other select holidays. Orders placed Monday through Friday before 11:00am EST will ship the same day. Orders placed after 11:00am EST will ship the next business day.

Orders are typically delivered within 3-5 business days from the order’s ship date, unless there are delays from the carrier. Orders being shipped to Hawaii and Alaska may take longer to be delivered.

Need it faster? Select Expedited Shipping at checkout! Please note that you will be responsible for expedited shipping charges.

Sorry, we currently do not offer free international shipping.

 

Need to cancel your order?

We begin preparing your package for shipment as quickly as possible. Should you need to cancel your order, you must cancel before 11:00am EST on the day you purchased. If you placed an order after 11:00am EST, you must cancel before 9:00am the following day. Cancellations or delivery fee refunds cannot be processed after 11:00am EST.

For cancellations, please call us at: 1888-249-2502

Returns Policy

We are only happy when you are happy. If you are not completely satisfied with your purchase from DermStreet, you may return it within 30 days.

Please visit: Returns Center

Please include your name and order number, and we will gladly send you a return label. 

Damaged Items

We do our very best to ensure that every item in your order arrives safely! If your package was damaged in shipment by the carrier, please keep the box and the merchandise and notify us immediately by phone at 888-249-2502 or by email at customerservice@dermstreet.com with your order number. We will provide you with a label for a return. Once the damaged item is received, we will inspect it and the damaged items and your item will be replaced and shipped out to you as soon as possible.

 

Start a return:

To start a return click here: https://dermstreet.com/a/returnzap

 

 

Managing Your Subscription

To update or cancel a subscription, please log in to your DermStreet account. If you don't have an account yet, you can easily create one by following the link above. Once logged in, you'll be able to manage all aspects of your subscription.